HU Information Technology Services is responsible for connecting students, faculty, and staff to technology resources in support of the university’s mission. As such, IT Services strives to provide a robust and reliable infrastructure to enable excellence in teaching, learning, and scholarship through the effective and innovative use of available technologies.
IT Services provides resources for the university’s academic and administrative computing and telecommunications needs. Important services include voice and data communications, wired and wireless networks, Internet access, electronic mail, licensing and support for software applications, web and portal operations, enterprise computing, classroom technologies, the IT HelpDesk, technology training, and hardware maintenance for university-owned equipment.
IT Help Desk
Information Services Helpdesk
How you can help us help you:
All calls are logged in a database for tracking and reference. If you have network connectivity please log into https://ithelp.harrisburgu.edu/support/ and submit a New Support Ticket. If you contact the HelpDesk by phone be prepared to answer some questions and follow some troubleshooting instructions. You most certainly will be asked questions similar to these:
- What kind of computer and Operating System version are you working from?
- What is your student ID number?
- What program were you in when you experienced the error? What were you attempting to do?
- If you are experiencing a problem with a monitor or hardware, what model is it?
Problems are attended to in the order received. Do not report a problem to a support staff member directly. This will only delay the process. All calls must be reported to the HelpDesk before a staff member can begin working on the problem. In most cases, the person experiencing the problem should report the problem. HelpDesk may need to speak directly to the person experiencing the problem before proceeding.
The HelpDesk provides technical support services to students, faculty and staff members in the Harrisburg University campus community.
|Hours:||Monday through Thursday, 8:30 am – 6:30 pm; Friday, 8:30 am – 5:00 pm|
|IT Help Desk||https://ithelp.harrisburgu.edu/support/|
Acceptable Use Policy
All HU students must comply with our Policies. These policies explain rights and responsibilities as a member of the HU computing environment. By connecting to the wireless network at HU you are bound to the Acceptable Use Policy.